MH CONSCIOUS COACHING
Last updated: 2 November
Who I am
I'm Matthew Hodges, and I run MH Conscious Coaching from Southampton, UK. I'm the "data controller" for the information described here, which means I decide how and why your personal information is used.
This policy covers my website (mhconsciouscoaching.co.uk), the Successfully Happy Life Audit (lifeaudit.mhconsciouscoaching.co.uk), sign-up forms on Facebook and Instagram, and any emails or conversations that follow.
To contact me about your information, email matthew@mhconsciouscoaching.co.uk.
What information I collect
I collect only what I need, and what you choose to give me.
The Life Audit. If you complete the audit and ask for your results, I receive your first name and email address, your score for each of the 20 questions, your total score and result, and any written reflections you choose to add. The reflections are optional. Anything you write reaches me along with the rest of your answers.
Facebook and Instagram sign-up forms. If you sign up through one of my forms on Facebook or Instagram, I receive the details the form asks for (your first name and email address) and a record of what you agreed to.
Enquiries and coaching. If you email me, use the contact form or book a call, I keep what you send me and my notes of our conversations. If we work together, I also keep session notes and the information you share during coaching. My contact form is part of my GoDaddy-hosted website, so GoDaddy processes what you enter into it. The form is protected by Google reCAPTCHA, and Google's Privacy Policy and Terms of Service apply to that check.
Visit and audit statistics. I use Plausible Analytics to see how many people visit the audit and how far they get, for example which question they reach. It doesn't use cookies and doesn't identify you personally.
Saved progress. The audit saves your answers on your own device so you can come back to them. See "Cookies and similar technologies" below.
How I use your information
I only use your information for the purposes below, and each has a lawful basis under UK data protection law.
- Sending you your audit results and the audit link (using your name, email, scores and reflections). Lawful basis: your consent.
- Sending occasional emails about happiness and coaching, and inviting you to a free discovery call (using your name and email). Lawful basis: your consent, which you can withdraw at any time.
- Replying to your enquiries and arranging calls (using your name, email and what you tell me). Lawful basis: legitimate interests, or steps taken at your request before an agreement.
- Providing coaching if we work together (using your contact details and session notes). Lawful basis: carrying out our agreement.
- Understanding how the audit and website perform (using anonymous visit and step data). Lawful basis: legitimate interests, to improve what I offer.
- Keeping invoices and accounting records (using payment and contact details). Lawful basis: legal obligation.
The audit and my coaching are reflection tools. They are not medical or therapeutic advice. You're welcome to be open and honest in the audit and in coaching. If you choose to share sensitive information, such as details about your health, I rely on your explicit consent to use it, I treat it as confidential, and I use it only to respond to you or to provide coaching.
I don't sell your information, and I don't use it for automated decisions about you. Your audit score is calculated automatically, but nothing is decided about you as a result.
Who I share it with
I share your information only with the services that help me run the audit, my website and my emails, and only as far as they need it to do that job. I don't share it with anyone for their own marketing.
- Web3Forms: delivers audit submissions to me by email.
- Netlify: hosts the audit page.
- Plausible Analytics: counts visits and audit steps, without cookies.
- Meta (Facebook and Instagram): runs my ads and the sign-up forms on those apps. Meta handles the information you enter in its forms under its own privacy policy before it reaches me.
- Outlook.com: sends and stores my emails.
- GoDaddy.com: hosts mhconsciouscoaching.co.uk and its contact form.
Some of these services may process information outside the UK. Where that happens, I rely on providers that protect it in line with UK data protection law. I may also share information if the law requires it.
How long I keep it
I keep your information only as long as I need it for the purpose I collected it.
- Audit submissions and email sign-ups: up to 24 months, or until you unsubscribe or ask me to delete it, whichever comes first.
- Enquiries and messages: up to 24 months after our last contact.
- Coaching notes: 3 years after our work together ends.
- Invoices and accounting records: 6 years, as tax rules require.
- Visit and audit statistics: anonymous, so not linked to you.
When the time is up, I delete the information or remove anything that identifies you.
Your rights
You can unsubscribe from my emails at any time, using the link in any email or by replying to ask me to stop. You can also ask me to do any of the following:
- Tell you what information I hold about you, and give you a copy
- Correct anything that is wrong
- Delete your information
- Restrict how I use it, or object to a particular use
- Move your information to another service, where that applies
- Withdraw a consent you gave me, which doesn't affect what I did before you withdrew it
Email matthew@mhconsciouscoaching.co.uk and I'll reply within one month. I may need to check it's really you before I share anything.
Cookies and similar technologies
The audit page doesn't set tracking cookies, and it doesn't currently use the Meta Pixel or other advertising trackers.
- Plausible Analytics doesn't use cookies and doesn't collect personal data.
- Saved progress. The audit stores your answers, and your name and email once you've entered them, in your browser's local storage on your own device. This lets you pick up where you left off. It isn't sent anywhere until you ask for your results. Choose "Start over" in the audit, or clear your browser's site data, to remove it.
- Facebook and Instagram. If you reach the audit from an ad, Meta's own cookies apply while you're using its apps. They are covered by Meta's policies, not this one.
- My main website. GoDaddy manages the cookies it sets, and Google reCAPTCHA on the contact form may set its own.
Complaints and changes
If you're unhappy with how I've handled your information, please tell me first at matthew@mhconsciouscoaching.co.uk so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, or on 0303 123 1113.
If I change how I use your information, I'll update this page and the date at the top. If a change affects something you agreed to, I'll ask you again.